Refund & Return Policy

At VYBE Beer, customer satisfaction is important to us. If you experience any issue with your order, we are here to help and will work with you to resolve it as quickly as possible.

Due to the nature of alcoholic beverages, returns and refunds are subject to Australian laws and our store policies.

Damaged or Incorrect Orders

If you receive a damaged product or an incorrect item, please contact us within 48 hours of receiving your order.

Please include your order number along with clear photographs of the product and packaging so our team can assess the issue promptly.

Change of Mind

Unfortunately, we cannot accept returns or provide refunds for change of mind purchases due to the nature of our products and applicable liquor regulations.

We encourage customers to carefully review their order before completing the purchase.

Refund Eligibility

Approved refunds will only be processed where products are damaged, faulty, incorrectly supplied or otherwise required by Australian Consumer Law.

Refunds will be issued using the original payment method.

Processing Time

Once your refund has been approved, please allow 5–10 business days for the funds to appear in your account depending on your payment provider.

Non-Refundable Items

Products that have been opened, consumed or damaged after delivery cannot be returned or refunded unless required under Australian Consumer Law.

Need Assistance?

If you have any questions regarding returns or refunds, our customer support team is always happy to assist you. Please contact us through our Contact Us page.